Last updated 7/7/2026
About this policy
Nourish Group Consulting Pty Ltd (ABN: 15677340064 (“Nourish Group“, “we“, “us“, “our“) is committed to protecting the privacy of individuals we interact with, including website visitors, clients, project participants, and survey or competition respondents.
This policy explains what personal information we collect, how we collect it, why we collect it, and how we store, use, and disclose it, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy applies to Nourish Group’s website, our direct client engagements, and any surveys, research instruments, or competitions we design or administer on behalf of ourselves or our clients.
What personal information we collect
Depending on how you interact with us, we may collect:
- Contact details — name, email address, phone number, business or organisation name
- Professional information — job title, industry sector, business details relevant to a project or engagement
- Survey and research responses — information provided through surveys, interviews, or consultation processes we design or administer, which is typically collected and reported on an anonymised or de-identified basis unless otherwise stated in the relevant survey
- Competition entries — where we run a promotion or competition, the entry content you submit, along with your name and contact details
- Website usage information — general analytics data such as browser type, pages visited, and time spent on site (see Cookies and website analytics below)
We do not collect sensitive information (such as health information, racial or ethnic origin, or similar categories under the Privacy Act) unless it is directly relevant to a specific, consented project — for example, certain community-based research — and in those cases, collection is governed by the specific project’s own consent and data management arrangements, which sit alongside this general policy.
How we collect personal information
We collect personal information:
- Directly from you, when you contact us, subscribe to updates, complete a survey, or enter a competition
- Through our website, via contact forms or embedded survey tools
- From third parties, where you are referred to us by a client or partner organisation in the course of a project, or where information is provided by a research or delivery partner engaged on a joint project
Why we collect, use and disclose personal information
We use personal information to:
- Respond to enquiries and provide consulting services
- Design, administer, and report on surveys and research projects commissioned by us or our clients
- Conduct competitions or promotions, including contacting winners and fulfilling prizes
- Communicate updates, reports, or relevant findings to project participants and stakeholders
- Meet our legal, contractual, and reporting obligations, including to government clients
We do not sell personal information, and we do not use it for unrelated marketing purposes without your consent.
Disclosure to third parties
We may disclose personal information to:
- Project partners and subcontractors engaged to deliver a specific project (for example, research partners, survey platform providers, or photographers engaged to fulfil a competition prize)
- Government clients or commissioning bodies (such as Tourism Australia, Australian Regional Tourism, or state and regional tourism organisations), where information forms part of project reporting — noting that survey response data is reported on an aggregated, de-identified basis unless a project specifically states otherwise
- Professional advisers (such as our accountant or legal adviser), where reasonably necessary
- Regulatory or government authorities, where required by law
We do not disclose personal information to third parties for their own marketing purposes.
Data storage and security
All personal information collected by Nourish Group is stored on servers located in Australia. We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including access controls and secure storage practices.
Where we engage third-party platforms (such as survey tools) to collect information on our behalf, we take reasonable steps to ensure those platforms also store data within Australia and maintain appropriate security standards.
Overseas disclosure
We do not routinely disclose personal information to recipients located outside Australia. If a specific project requires this (for example, an international research partnership), we will seek to ensure appropriate safeguards are in place and will disclose this in the relevant project’s own information or consent materials.
Access and correction
You may request access to the personal information we hold about you, or request that it be corrected or updated, by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe, in accordance with our obligations under the Privacy Act.
Cookies and website analytics
Our website may use cookies or similar technologies to collect general, non-identifying information about site usage, to help us understand how visitors use our site and improve its content. You can adjust your browser settings to refuse cookies, though this may affect some website functionality.
Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below in the first instance. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at
www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.
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